PRIVACY POLICY

PRIVACY POLICY OF GANGA CLUB

(Version: 1.0 – Effective Date: [29/10/2025])

Welcome to Ganga Club (hereinafter referred to as “Ganga Club,” “We,” “Us,” or the “Platform”). We are deeply committed to protecting the privacy and personal data of all our players and users (“You”). This Privacy Policy outlines how we collect, use, disclose, protect, and process your personal information through your access and use of Ganga Club’s services.

By using Our services, you signify your acceptance and agreement to the terms and conditions stipulated in this Privacy Policy.

1. SCOPE AND POLICY ACCEPTANCE

This Policy applies to all information collected through:

  1. The Ganga Club website and dedicated mobile application.
  2. All services, game features, tournaments, and events organized by Ganga Club.
  3. Communications between You and our Customer Support team.

We strongly recommend that You read this document carefully. If You do not agree with any terms within this Policy, please refrain from using Ganga Club’s services.

2. TYPES OF DATA WE COLLECT

We collect two primary categories of information from users: (A) Directly Identifiable Personal Data and (B) Non-Personal/Technical Data.

A. Personal Data (Direct)

This information is provided by You and can be used to directly identify You.

  1. Registration Information: Full name (or username), email address, mobile phone number, date of birth (for age verification).
  2. Financial/Transaction Information: Bank account details, UPI ID, or e-wallet specifics, strictly used for deposit and withdrawal purposes. (Note: We DO NOT store full credit/debit card details. All payment transactions are securely handled by licensed third-party payment gateways.)
  3. KYC Verification Information (If required): Government-issued proof of identity (e.g., Aadhar Card, PAN Card, etc.), collected solely for processing first-time withdrawals or as mandated by law.

B. Non-Personal and Technical Data

This information is collected automatically when You access the Platform.

  1. Device Data: Device type, operating system, screen resolution, unique device identifiers (e.g., IMEI, MAC address).
  2. Connection and Location Data: IP address, Internet Service Provider (ISP), approximate geographical location data (only to ensure You are playing from a legally permissible jurisdiction).
  3. Game Activity Data: Game history, bets placed, match results, in-game transaction logs, and chat logs (if applicable).
  4. Cookies and Tracking Technologies: We utilize cookies and similar technologies to enhance user experience, analyze traffic, and personalize content.

3. PURPOSES FOR USING PERSONAL DATA

We use your personal data exclusively for the following clearly defined purposes:

  1. Service Provision: To operate and manage your account, enable your participation in games and tournaments, and process your deposits/withdrawals.
  2. Verification and Security: To verify your identity (KYC), ensure You are of legal age (18+), and prevent fraud, money laundering, and other illicit activities.
  3. Performance Analysis: To analyze usage trends, improve application performance, optimize user interface, and develop new game features.
  4. Marketing Communication (Consent-Based): To send You promotional offers, new tournament information, and service-related updates from Ganga Club. You retain the right to opt-out of these communications at any time.
  5. Customer Support: To respond to your inquiries, questions, and requests, providing timely and effective support services.
  6. Legal Compliance: To comply with legal requirements, regulations, and orders from competent governmental authorities.

4. DATA SHARING AND DISCLOSURE

We are committed to not selling, renting, or trading your personal information to third parties for their commercial benefit. However, we may disclose personal data in the following circumstances:

  1. Third-Party Service Providers: We partner with trusted third-party service providers to perform functions on Our behalf, including:
    • Payment gateways and transaction processors.
    • KYC verification and anti-fraud services.
    • Cloud computing and data storage services.
    • Analytics and marketing companies (handling only non-personal or anonymized data).
    • All these third parties are bound by strict confidentiality agreements to protect your data.
  2. Legal and Security Compliance: We will disclose your personal information if required by law, regulation, court order, or request from a law enforcement agency to:
    • Protect the rights, property, or safety of Ganga Club, our users, or the public.
    • Investigate fraudulent activities or violations of Our Terms of Service.
  3. Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or a portion of Ganga Club’s assets, your personal information may be transferred as part of that transaction. We will notify You via email or a prominent notice on the Platform about any change in ownership or control of your personal data.
  4. Public Game Information: Public information such as usernames, winning achievements, tournament leaderboards, and prize amounts may be displayed publicly on the Platform to foster competition and transparency.

5. DATA SECURITY AND ANTI-FRAUD TECHNOLOGY

The security of your data is Ganga Club’s top priority. We have implemented robust technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction.

  1. Encryption: All sensitive data (including passwords and transaction details) is transmitted using SSL (Secure Socket Layer) or TLS 1.2/1.3 technology and stored using AES-256 encryption methods.
  2. Access Control: Access to user personal data is strictly limited to necessary and trained personnel who are bound by stringent confidentiality obligations.
  3. Anti-Collusion Technology: Our system employs proprietary algorithms and machine learning to continuously monitor playing patterns, detect, and prevent collusion, cheating, or the use of automated bots, ensuring a fair gaming environment for everyone.

6. USER RIGHTS AND CHOICES

You have full control over your personal information, specifically:

  1. Access and Rectification: You can access and update most of your personal information (excluding verified KYC details) at any time through the account settings section within the Ganga Club application.
  2. Opt-Out of Marketing: You can choose to stop receiving marketing and promotional communications via email or SMS by clicking the “unsubscribe” link in those emails or by adjusting your notification settings in the application.
  3. Data Deletion Request (Right to be Forgotten): You can request Us to delete or anonymize your personal data. However, please note that We may be required to retain certain information (e.g., transaction logs, anti-fraud records) as mandated by legal or regulatory requirements.
  4. Grievance Redressal: If You have any complaints or concerns regarding Our processing of your personal data, please contact Our designated Grievance Officer using the information provided in Section 9.

7. DATA RETENTION AND STORAGE

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy and to comply with legal and regulatory obligations.

  • Account data will be retained as long as your account remains active.
  • After the account is deactivated or deleted upon your request, We will retain the minimum essential data for a period of 5 years to resolve disputes, comply with Anti-Money Laundering (AML) regulations, and ensure system integrity.

8. UPDATES TO THE PRIVACY POLICY

Ganga Club reserves the right to modify or update this Privacy Policy at any time. When We make material changes, We will notify You via email (to the email address specified in your account) or by placing a prominent notice on the Platform before the change becomes effective. You are encouraged to review this Policy periodically for the latest information on Our security practices.

9. CONTACT INFORMATION

Should You have any questions, comments, or requests regarding this Privacy Policy or how We handle your personal information, please contact Our designated Grievance Officer at the following details:

Grievance Officer (DPO) – Ganga Club

  • Email Address: privacy@[https://www.google.com/search?q=gangaclubdomain.com]
  • Contact Address: [Insert Official Ganga Club Office Address]
  • Support Helpline: [Customer Support Phone Number]

We are committed to resolving all inquiries and complaints promptly and fairly.